Last updated: August 5, 2026

We want you to love what you bought. This page explains exactly how we ship, how long you have to change your mind, what happens if something goes wrong, and where the limits are. If anything here is unclear, call us — we are a family business with U.S.-based, in-house customer service, and a person will answer.

Customer Service: cs@marcellosport.com · 561-824-2405 · Monday–Friday, 9:00 a.m.–5:00 p.m. ET (closed federal holidays)

At a glance


Order processing	In-stock orders leave our facility within 1 business day; always within 2 business days
Free shipping	Complimentary USPS Priority Mail on U.S. orders of $200 or more
Return window	30 days from the delivery date
Return cost	Prepaid label provided; $7.95 deducted from refunds. Exchanges are free.
Condition required	Unworn, unwashed, unaltered, original tags attached
Refund timing	Processed within 2–4 business days of receipt; posting time depends on your bank
Where to return	To the location where the purchase was made — see Section 14
Not returnable	Underwear, intimates, swimwear with liner removed, opened fragrance, altered garments, special orders, gift cards, Final Sale

Part One — Shipping

1. Where we ship

We ship to street addresses in all fifty U.S. states, the District of Columbia, and U.S. territories, and to APO/FPO/DPO addresses. We do not ship to P.O. boxes for orders sent by UPS.

International shipping is available by arrangement. Contact us before ordering for rates and eligibility — see Section 8.

We do not ship to freight forwarders or reshippers. If we determine after acceptance that an order is destined for a freight-forwarding address, we may cancel it and refund you in full. We are not responsible for merchandise once it is delivered to a forwarder, and we cannot honor returns, exchanges, or damage claims on those orders.

2. Order processing

In-stock items are picked, inspected, and handed to the carrier within one business day, and in all cases within two business days. Orders placed after 1:00 p.m. ET, on weekends, or on holidays begin processing the next business day.

If any item in your order will be delayed beyond two business days, we will contact you by email or phone with the reason and a revised estimate, and you may cancel that item for a full refund at that point.

Processing time is not delivery time. The clock on your carrier's transit estimate starts when the carrier scans the package, not when you click "place order."

3. Shipping methods and rates

Service	Rate	Typical transit*
USPS Priority Mail	$7.95	2–3 business days
UPS 3-Day Select	$21.95	3 business days
UPS 2nd Day Air	$68.75	2 business days
UPS Next Day Air	$89.95	1 business day

*Transit estimates are supplied by the carrier and are estimates only, not guarantees.

Complimentary USPS Priority Mail shipping on U.S. orders of $200 or more, calculated on your merchandise subtotal after any discounts are applied and before tax. Orders under $200 are charged $7.95 for Priority Mail. Free shipping applies to standard Priority Mail service only; expedited upgrades are charged at the full rates above.

If a return brings your order below the $200 threshold, we may deduct the $7.95 shipping charge you would otherwise have paid — see Section 21.

Quoted rates include handling. Rates apply to the contiguous 48 states; shipments to Alaska, Hawaii, and U.S. territories may require an upgraded service and an additional charge, which we will quote before shipping.

Split shipments. If your order contains items from more than one of our locations or from a vendor's warehouse, it may arrive in separate packages on separate days at no extra charge to you. You will receive tracking for each.

4. Delivery estimates, carrier performance, and delays

Delivery windows shown at checkout, in tracking emails, or on this page are good-faith estimates based on carrier-published transit times. They are not promises, guarantees, or terms of your purchase contract.

Once a package is tendered to USPS or UPS, the carrier controls it. We do not control and are not responsible for carrier delays, missorts, weather, natural disaster, mechanical failure, labor action, network congestion, customs inspection, acts of government, or any other cause beyond our reasonable control.

If a guaranteed-service shipment misses its window: for UPS Next Day and 2nd Day Air shipments that fail to deliver within the carrier's guaranteed window due to carrier fault, your sole and exclusive remedy is a refund of the difference between the expedited charge you paid and our standard Priority Mail rate. We will file the carrier claim on your behalf. We are not liable for consequential losses — a missed wedding, trip, event, or occasion is not a basis for a claim beyond this remedy.

Time is not of the essence in any order placed through this website, our catalog, or by telephone.

5. Title, risk of loss, and packages lost or stolen after delivery

Title and risk of loss pass to you upon the carrier's delivery scan at the address you provided.

Lost in transit (no delivery scan): Contact us. We will open a carrier trace and, once the carrier confirms loss, reship or refund at our option, at no cost to you.
Marked delivered but missing: We will help you file a carrier claim and check with neighbors and building management. We reserve the right to require a signed affidavit of non-receipt and, in our discretion, to decline replacement where a valid delivery scan exists. We recommend delivery to a secured or attended address for higher-value orders.
Wrong or incomplete address supplied by you: We are not responsible for merchandise delivered to an address you entered incorrectly. Reshipment, if the package is recovered, is at your expense.
Refused or unclaimed packages: Original outbound shipping and any return-to-sender charges will be deducted from your refund.

Coverage we carry on your shipment. Every order ships with $200 of carrier coverage included at no charge to you. On higher-value shipments — leather and suede outerwear, footwear, and other premium pieces — we purchase additional coverage and require a signature at delivery. We absorb the cost of both in our shipping rate rather than billing it to you.

This coverage is carried by us with the carrier, for our benefit in recovering a loss. It is not an insurance product sold to you, we are not an insurer, and you are not the insured party. It is how we are able to make you whole quickly when a package goes missing. Your remedies for loss or damage are the ones stated in this section, and they apply whether or not we recover from the carrier.

Signature-required shipments. Where we require a signature, the package cannot be left unattended. If no one is available, the carrier will attempt redelivery or hold the package for pickup. Packages returned to us as unclaimed are handled under the refused-and-unclaimed rule above.

6. Address accuracy and delivery changes

Verify your shipping address before submitting. Once an order enters fulfillment we generally cannot change the address, combine orders, add items, or alter sizes. Contact us immediately and we will try, but we cannot promise it.

7. Sales tax

We collect and remit sales tax where we are required to do so, based on your shipping address. Tax is calculated at checkout and shown before you pay.

A purchase is not exempt from tax merely because it was made online, by catalog, or by other remote means. Where we are not required to collect tax, your state may require you to report the purchase and remit use tax yourself. Consult your state's revenue department. We do not provide tax advice.

Tax-exempt organizations: contact us with your certificate before ordering so we can flag the account.

8. International orders

We ship internationally, and we do it the transparent way.

Duties and taxes are calculated and collected at checkout. When you select an international destination, our checkout displays the shipping charge, applicable import duties, and taxes for your order before you pay. There is no surprise invoice from the carrier at your door on a standard international order.

Please understand the following:

Prices are shown in U.S. dollars unless your region's currency is displayed. Currency conversion, where shown, is an estimate; your card issuer's rate and any foreign transaction fee it charges are between you and your issuer.
Duty and tax amounts are calculated using classification and rate data supplied by our platform and its landed-cost partners. They are accurate estimates, collected in good faith, but rates, classifications, and de minimis thresholds are set by your government and change. In the uncommon event your customs authority assesses an amount different from what we collected, we will refund an overcollection on request with documentation, and we will not bill you for an undercollection.
You are the importer of record. By placing an international order you authorize a licensed customs broker selected by us or our platform partner to act as your agent to clear the merchandise and account for duties and taxes.
We are legally required to declare the full value of the contents. We will not undervalue a shipment, mark merchandise as a gift, or alter customs documentation. Please do not ask.
Some merchandise cannot be exported by air — notably fragrance. See Section 20. Some destinations restrict leather, exotic materials, or wool. Restricted items will be flagged at checkout or, if identified after the fact, cancelled and refunded in full.
Delivery estimates for international orders exclude customs processing time, which we do not control and cannot expedite.
If you refuse delivery or abandon a shipment, we will deduct outbound shipping, return shipping, and any duties, taxes, or brokerage actually incurred and not recoverable from your refund.

International returns. The 30-day window and condition requirements are the same. Contact us for a return authorization before shipping anything back. Return shipping on international orders is at your expense, and the $7.95 domestic return fee does not apply — the actual return cost does. Duties and taxes you paid may be recoverable from your customs authority on export; we will supply the documentation you need, but we cannot refund duties and taxes remitted to a foreign government.

9. Order acceptance, pricing errors, and our right to decline

Nothing on this website or in our catalog is an offer to sell. Product listings are an invitation for you to make an offer. Your order is an offer to buy on these terms. Our order confirmation email acknowledges receipt of your offer; it is not acceptance. A contract of sale is formed only when we send you a shipment confirmation, and only for the items listed in it.

We may decline or cancel any order, in whole or in part, in our sole discretion and without liability, including where:

The item is unavailable, discontinued, or oversold;
The price, description, image, or specification was stated in error;
Payment cannot be authorized, or the transaction fails our fraud or address-verification screening;
The order appears to be placed by a dealer, reseller, distributor, or for commercial resale;
Quantity limits per person, household, payment method, or address are exceeded;
The delivery address is a freight forwarder or is subject to a shipping restriction;
We reasonably believe the order violates these terms or applicable law.

Pricing errors. Despite our care, prices and descriptions on the site, in email, and in our catalog may contain typographical errors, inaccuracies, or omissions. If an item's correct price is lower than the price shown, we will charge the lower price. If the correct price is higher, we will contact you to ask whether you wish to proceed at the correct price or cancel; we are not obligated to sell at an incorrect price, even after an order confirmation has been sent. If we have already charged you, we will refund promptly.

We may correct any error and cancel any affected order at any time before shipment without prior notice.

Part Two — Returns and Exchanges

10. The basic promise

If a piece isn't right — the fit, the color, the feel in person — send it back. We would rather have you as a customer for twenty years than win an argument over one shirt.

You have 30 days from the delivery date to return or exchange eligible merchandise. Your return must be postmarked within those 30 days — it does not need to arrive back to us within them.

Merchandise purchased in one of our stores may be returned or exchanged within 30 days of the purchase date with the original receipt.

11. Condition required

To be accepted, merchandise must be:

Unworn — no wear beyond trying it on indoors
Unwashed and unlaundered
Unaltered — no hemming, tapering, sleeve shortening, or any tailoring, by us or anyone else
Free of odor, cologne, smoke, deodorant marks, pet hair, and makeup
Complete — all original tags attached, plus any belts, spare buttons, hangers, garment bags, dust bags, or shoe boxes that came with it
In original packaging, or packaging of equivalent protection; footwear must be returned in its original shoe box, and the shoe box must not be used as the shipping container

We inspect every return. We reserve the right, in our reasonable discretion, to decline a return that does not meet these conditions, to return the merchandise to you at your expense, or to issue a partial refund reflecting diminished value. If we decline a return, we will tell you why and give you the choice of having it shipped back to you or, after 30 days' notice, disposed of.

12. What we cannot take back

Underwear, boxers, briefs, and intimate apparel
Swimwear where the hygienic liner has been removed
Fragrance and cologne once the seal, cellophane, or box is opened
Any garment that has been altered or tailored, whether by us or by anyone else — once we cut it for you, it is yours
Special orders, made-to-measure, and custom or monogrammed pieces
Gift cards, which are not redeemable for cash except where state law requires
Merchandise marked "Final Sale" at the time of order — the designation appears on the product page and again at checkout
Merchandise purchased from another retailer. If you bought a Marcello, Alberto, Eton, Trina Turk, Joseph Ribkoff, or other brand we carry from a department store, another specialty shop, an online marketplace, or a third-party seller, it must go back to them under their policy. We cannot accept it, and we cannot verify authenticity or warranty coverage on goods we did not sell.

These exclusions exist for hygiene, safety, and because altered and custom goods cannot be resold. They do not limit your rights for merchandise that is defective — see Section 17.

13. How to return or exchange by mail

Contact us at cs@marcellosport.com or 561-824-2405 within your return window.
We will email or mail you a prepaid USPS Priority Mail return label within one business day, along with a return authorization number.
Pack the item with its tags and original packaging, enclose the packing slip, and affix the label.
Keep your tracking number.

What a return costs

	Cost to you
Exchange for a different size or color	Free. No return charge, and we pay to ship the replacement to you.
Refund to your original payment method	$7.95, deducted from your refund — one flat fee per return, not per item
Store credit or gift card instead of a refund	Free. No deduction.
Our error, or a defective item	Free. We refund everything, including original shipping.

We would rather help you find the right size than lose you over a fit issue, so exchanges and store credit cost you nothing. The $7.95 covers our actual cost of the prepaid label on a refund.

Original outbound shipping charges are not refunded, except where the return is our error or the item is defective.

Prepaid return labels are not available for Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international orders. Contact us and we will arrange the most economical option.

We are not responsible for returns sent without a return authorization or by a carrier of your choosing. Merchandise sent back outside our return process may be lost, unidentifiable, or refused. Title and risk during return transit remain with you until we receive the package.

Exchanges ship within one business day of our receipt of your return. Exchanges are available for a different size or color of the same style, subject to availability. To move to a different style, process a return and place a new order.

14. Returning to a store

Please return merchandise to the location where you bought it.

Each of our stores maintains its own point-of-sale records, and a transaction can be looked up and adjusted only at the location that rang it. Returning to the originating store means we can find your purchase instantly, refund the exact amount to the exact card, and hand you the right size on the spot.

You bought it	Return it
At marcellosport.com or from our catalog	By mail, using the prepaid label we send you (Section 13)
At a Marcello Sport store	To that same Marcello Sport store, with your receipt
At Lee Newman or Tehen, Cherry Hill NJ	To Lee Newman or Tehen, with your receipt

If you can't get back to the store where you bought it, don't worry about it — call us at 561-824-2405. Our corporate office in Delray Beach handles cross-location returns manually, and we do this routinely for customers who bought while traveling, moved, or received the item as a gift. Please expect this route to take a few additional business days, since the transaction has to be retrieved from the originating location and processed centrally.

Online and catalog orders cannot be refunded at a store register. A store can help you with fit, exchange sizing, and packaging your return, but the refund itself is issued by our e-commerce team so it lands back on the card you used.

Bring your receipt, packing slip, or order confirmation and the payment card used. Without proof of purchase we can generally offer store credit at the item's current selling price.

Store hours and locations: marcellosport.com/pages/marcello-sport-stores

15. Gift returns

If you received a Marcello Sport or Lee Newman item as a gift and have the packing slip or order number, we will issue store credit or a gift card in the amount paid, so the purchaser isn't notified. A refund to the original payment method can only be issued to the original purchaser.

16. Refunds

We inspect and process returns within 2–4 business days of receipt at our facility — in practice, usually within one to two. You will receive an email confirming the refund.

Cross-location returns handled through our corporate office (Section 14) may take a few additional business days.

Refunds are issued to the original form of payment. Cash and check purchases made in-store may be refunded by store check. Purchases made with a gift card are refunded to a gift card.

After we process the refund, posting time is controlled by your bank or card issuer — typically 3 to 10 business days, and in some cases not until your next statement cycle. We have no control over that timing and cannot accelerate it.

Refunds include the merchandise price and the tax charged on it, less the $7.95 return shipping fee where it applies (Section 13). Original outbound shipping and handling are not refunded except where the return is our error or the item is defective.

17. Damaged, defective, or incorrect merchandise

Inspect your order when it arrives. If an item is damaged in transit, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photographs. We will make it right — replacement, repair, or full refund including all shipping, at your election.

What counts as a defect. A defect is a fault in materials or workmanship present when the garment left us: a failed seam, a broken zipper under normal use, a button placket sewn wrong, delamination, a flaw in the leather or suede.

What does not. Normal wear, abrasion, pilling, fading, shrinkage, or damage from laundering, dry cleaning, tailoring, improper storage, moths, sunlight, perspiration, cosmetics, fragrance, chlorine, salt water, or accident. Damage caused by failure to follow the sewn-in care label is not a defect.

Defect claims after the return window. If a manufacturing defect appears later in normal wear, contact us. We will assess it in good faith, and where appropriate we will facilitate a claim with the manufacturer. Any remedy in that circumstance is discretionary and is not a warranty. See Section 22.

18. Alterations

Many of our customers buy through our stores for the tailoring. Please read this before you have anything altered.

Altered merchandise is final sale. Once a garment is cut, hemmed, tapered, or otherwise tailored, it cannot be returned or exchanged for any reason other than a defect present before the alteration.
Try the garment on and confirm the base fit before authorizing alterations.
Alterations are performed by our in-house and contracted tailors. We stand behind our tailoring work: if the alteration is not executed to the agreed specification, bring it back and we will correct it at no charge.
We are not responsible for the result of alterations you request that are outside our recommendation, or for alterations performed by anyone other than us.
Alteration charges, where applicable, are non-refundable once work has begun.
Alteration turnaround times are estimates. We cannot guarantee completion by a specific date and are not liable for a garment not being ready for an event.

19. Catalog and telephone orders

Orders placed from our printed catalog or by telephone are governed by this policy and by our Terms of Service in the same way as online orders.

Catalog pricing and availability change. Our catalog is printed in advance of the season. Prices, colors, fabrics, and availability shown in a printed catalog are subject to change and may be superseded by the current pricing on marcellosport.com. Printed colors are limited by the printing process and may not match the garment. Where a catalog price and a website price differ, the price in effect at the time we accept your order governs, and we will confirm it with you before charging.

If you'd like to be added to or removed from our catalog mailing list, contact us.

20. Fragrance

Fragrance, including Marcello Riserva, contains alcohol and is classified as a limited-quantity hazardous material for transport.

Fragrance ships by ground service within the contiguous United States only. It cannot be shipped by air, to Alaska or Hawaii, to APO/FPO/DPO addresses, or internationally.
Fragrance is returnable only if the outer seal and cellophane are intact.
Fragrance is flammable. Keep away from heat and open flame. Store away from direct sunlight. For external use only. Discontinue use if irritation occurs.
Fragrance formulations and their interaction with individual skin chemistry vary. Scent development, longevity, and projection differ from person to person and with temperature, humidity, and skin type. We make no representation that a fragrance will smell or last a particular way on you.
If you have a known fragrance allergy or sensitivity, review the ingredient listing on the carton before use.

21. Price adjustments, promotions, and gift cards

Price adjustments. If an item you purchased is marked down within 14 days of your order date, contact us and we will refund the difference to your original payment method, one time, for that item. Price adjustments are not available on merchandise purchased during a promotional event, on Final Sale merchandise, or against a subsequent clearance or semi-annual sale event. We do not price match other retailers.

Promotions. Unless expressly stated, offers cannot be combined; do not apply to gift cards, prior purchases, shipping, handling, or tax; are limited to one per customer; are void where prohibited; and may be modified or ended at any time. If you return merchandise that qualified you for a promotional discount, free shipping threshold, or gift with purchase, we will deduct the value of that benefit from your refund — or you may return the gift with purchase unused.

Gift cards. Marcello Sport gift cards are redeemable at marcellosport.com and in our stores. They do not expire and carry no dormancy or service fees. They are not redeemable for cash except where required by state law. Lost or stolen gift cards can be replaced only with proof of purchase and the original card number. Gift cards are not returnable and are not reloadable except in-store.

22. What we say about our product — and what we don't

We are a specialty retailer. Some of what we sell is our own label; much of it is made by the brands we've chosen to carry. Here is how to read our product descriptions.

Color. We photograph merchandise under controlled lighting and edit conservatively. Color as displayed depends on your screen, its calibration, and your device's color settings, and will differ from the garment in hand. We cannot guarantee a screen or printed catalog match. Color variation between production runs and dye lots is normal in natural fibers and is not a defect.

Natural and artisanal materials. Leather, suede, linen, silk, cotton, and wool are natural materials. Variation in grain, texture, slub, weight, hand, and shade is inherent, expected, and is not a defect — it is why these materials are used. Suede and nubuck will mark and burnish with wear. Linen wrinkles by nature. Leather will develop a patina.

Hand-painted and limited pieces. Items in our Exclusive Hand Painted Collection are individually finished by hand. No two are identical. Brushwork, placement, and coverage vary from the photograph shown. These are characteristics of the piece, not flaws.

Measurements and fit. Size charts and garment measurements are approximate, taken from a sample garment, and subject to manufacturing tolerance of roughly ±½ inch. Fit descriptors — Classic, Modern, Trim — are relative to our own range and are not industry standards. Sizing varies between brands and between styles within a brand. Fit advice given by our staff, by phone, or by email is a good-faith opinion, not a guarantee of fit, and does not extend your return window.

Fiber content and origin. Fiber content and country of origin are disclosed on the sewn-in label and in the product description as supplied to us by the manufacturer, consistent with the Textile Fiber Products Identification Act and the Wool Products Labeling Act. Where our description and the sewn-in label differ, the sewn-in label governs.

Care. Follow the sewn-in care label. Where our description recommends a care method, it is general guidance only; the label controls. We are not responsible for damage caused by laundering or cleaning contrary to the label, or by a cleaner's handling.

Performance claims. Statements about wrinkle resistance, stretch, moisture management, breathability, water repellency, or UV protection describe fabric characteristics as represented to us by the mill or brand, under ordinary use. They are not guarantees of performance in any particular condition and are not warranties.

Third-party brands. We are an authorized retailer, not the manufacturer, of the third-party brands we carry. Those brands' own warranties, where offered, run from the brand to you; we do not adopt, extend, or guarantee them. We will gladly help you present a claim to a manufacturer, but we are not responsible for the manufacturer's decision.

No warranty beyond this policy. Except for the return and defect rights stated in this policy and any rights you have under applicable law that cannot be waived, merchandise is sold as is, and we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Some states do not permit this exclusion, in which case it applies to the fullest extent allowed.

23. Fair use of this policy

Our returns policy is generous because most people use it in good faith. We reserve the right, in our reasonable discretion, to limit or refuse service — including declining returns, requiring a receipt, restricting to store credit, or closing an account — where we identify a pattern of excessive returns, wardrobing (wearing merchandise and returning it), returns of worn or altered goods, purchases for resale, or fraud. We will tell you if we do this.

24. Chargebacks

If you believe a charge is wrong, please call us first. We resolve nearly everything in one conversation. Initiating a chargeback without contacting us delays resolution for both of us. We reserve the right to contest chargebacks with documentation and to suspend accounts with a history of unsubstantiated disputes.

25. Questions

Marcello Sport Fashion Concepts d/b/a Marcello Sport 1015 NW 17th Avenue Delray Beach, FL 33445

cs@marcellosport.com · 561-824-2405 Monday–Friday, 9:00 a.m.–5:00 p.m. ET

This policy is part of our Terms of Service and should be read with it. We may update this policy; the version in effect on the date you place your order governs that order.

Shipping & Return Policy